Employees turn into happy team players when computers do what they’re supposed to do. You’ll be happy too, with the cost savings, operational efficiencies and service improvements that can be realised through outsourcing your IT support to us.
Our people work with your people to give them the care they need, when they need it, through comprehensive, flexible and fast service desk support. Our highly skilled, highly experienced first-aiders know just what it takes to get you back up and running when part of your system’s fallen over.
But this is no typical A&E department. At Cyntergy, we are specialists in the retail, leisure, food and hospitality sectors so we make it our business to understand the pressures of your business. We know that calls need to be answered super-fast, that critical applications need to be up and running at all times, and that problems need to be resolved with the minimum of fuss.
That’s why our Service Desk solutions go beyond the norm to provide the right level of support for you. 24/7 access to a client-specific help team that gets to the heart of the problem quickly, multi-lingual support, scalable models to meet your flexible needs, strict adherence to SLAs, proactive monitoring and alerting – it’s all part of our service, all backed up by a state of the art service desk infrastructure.
And what does all this mean? Increased up-time, reduced costs (in some cases by more than 30%), lower overheads, better reporting and trend analysis, incident reduction and continual service improvements – all managed by us.